At Stay Casino, we understand that getting to your winnings matters. We focus on making the cash-out process secure and predictable, so you know exactly what to expect when you decide to withdraw. Our approach prioritizes clarity and safety over anything else.
How Withdrawals Work
To start a withdrawal, head to the cashier section of your account. Select the withdrawal option and choose your preferred method from the available choices. Enter the amount you want to take out, then confirm the details before submitting the request.
Once submitted, we review the request as part of our standard process. You may receive a confirmation once it is approved. Keep in mind that some methods move faster than others, and we always process in the order they come in.
If you run into any issues during this step, our support team is available around the clock to assist.
Withdrawal Methods and Processing Times
We offer a few straightforward options for players in Canada. Here is what you can expect with each one based on how they typically perform.
- Bitcoin: Deposits happen instantly. Withdrawals are also quick once approved, though exact times can vary depending on network conditions.
- Ethereum: Like Bitcoin, deposits are instant. Withdrawal processing follows the same approval flow, with timing influenced by blockchain activity.
- Debit cards: Deposits are instant. Withdrawals usually take between three and five business days after approval.
These times reflect real-world performance and can shift slightly based on volume or verification status. We do not promise instant payouts across the board because that would not match how the systems actually work.
Limits, Fees and Conditions
We keep our withdrawal rules simple. There are no fees charged by us for standard withdrawals, though your chosen method or bank might apply its own charges in some cases.
Minimum and maximum limits depend on the payment method and your account status. We recommend checking the cashier section for the current figures that apply to you. Wagering requirements from any bonus must be met before a withdrawal can be completed. This includes the 40x requirement on welcome offers.
Always review your account balance and any active bonuses before requesting a cash-out to avoid delays.
Verification and Compliance
As a licensed operator under the Curacao Gaming Authority (licence 8048/JAZ2019-015), we follow strict rules around player identity. This protects both you and your funds.
When you first register, you will need to complete a few steps: create your account, upload a government-issued ID such as a passport or driver’s licence, provide a utility bill, and share a bank statement or screenshot showing your deposit. You may also need to confirm via phone number.
These checks are required before any withdrawal can be processed. They help prevent fraud and ensure the money reaches the right person. We handle your documents securely and only use them for this purpose.
Common Withdrawal Questions
Processing can continue over weekends, but approval steps may take a little longer on non-business days. Bonus funds must meet the wagering rules before they become withdrawable.
If you need help with your account or a pending request, reach out to our 24/7 support team. They can guide you through any questions about documents or timing.
Visit the cashier section to review your options and start a withdrawal when you are ready.